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Services

Use the tabs above to view our various companion animal and large animal services.


24 hour emergency cover at Jonathan Wood

We continue to provide our own out of hours cover, meaning you can always be seen by one of our own veterinary team in our own surgery whenever needed. This is fast becoming uncommon, with most practices using external out of hours providers, meaning clients sometimes travelling over 30 minutes to an unfamiliar surgery.

Data Protection Policy and Terms of Business

 

Jonathan Wood Veterinary Surgeons Limited is a veterinary business offering veterinary advice and treatment for all farm, small animal and equine clients and their associated animals. This policy sets out how Jonathan Wood Veterinary Surgeons Limited use and protects any personal information you provide us with. We as a company and individuals are committed to ensuring your privacy is protected, and our aim as a practice is to keep your data safe at all times. We may update this policy periodically so we recommend checking this page yearly for changes. This policy is valid from May 2018.

What information do we hold?

J Wood Veterinary Surgeons Ltd hold personal data such as name, address, telephone number/s, email addresses and insurance company data. We also hold personal data from external companies such as Animal Plant Health Authority or XL Farmcare in relation to Tuberculin testing or species within our records.

Any data we hold is only held and used for its intended purpose and retained securely for the appropriate timescales.

How do we collect your data?

J Wood Veterinary Surgeons Ltd collect data in multiple ways, this may include via the telephone, via email into our jwoodvet16@outlook.com address, when registering as a new client or through our social media platforms.

Why do we collect the information?

J Wood Veterinary Surgeons Ltd collect this data in order to record information and provide a service for you and your animals. We may use your data to provide reminder notifications, some of these reminders may be provided by a third-party service, who dispose of your data as soon as the reminder has been sent. We may also use your data to contact you regarding your pet’s health, products or services we feel may be of benefit to you, or to discuss accounting issues.

We have conducted a legitimate interests assessment and as such we may contact you regarding issues which are in your animals or your own interests, such as animal health and welfare issues.

J Wood Veterinary Surgeons Ltd is registered with the Information Commissioners Office in accordance with UK data protection legislation and will hold and use your personal data strictly in accordance with UK data protection legislation.

How do we store and protect your data?

J Wood Veterinary Surgeons Ltd implements strict and necessary security measures to ensure safety or any personal information held. Personal data is held electronically on secure servers and our network has Firewalls and Data Backup built in for protection and recovery.

Employees access client details through our practice management system using an individual password protected login. And our staff have varying levels of access

 

dependent on their role within the business, with full access only available to a minimum number of managerial staff.

Paper records are stored securely on site for historical records until timescales permit confidential destruction when we then shred all documentation, before collection for disposal.

All Credit/debit card details supplied to us by clients are used within the automated NatWest cardnet function. Using secure online servers for processing payments. Customer card details are not held at any J Wood Veterinary Surgeon Ltd locations or online.

Who might we share your data with?

J Wood Veterinary Surgeons Ltd may share your data with 3rd party companies who we work alongside. Examples of these include XL Farmcare, Idexx Laboratories, our vaccination and worming reminder service. However, we will only share your data with your permission and in the interests of providing you with a service you have requested or in the relation to the treatment of your animal/s. We do not sell or pass on client data to third parties for the purpose of external marketing by other companies.

How can you rectify/update your data with us or ask us to delete personal data?

If you require J Wood Veterinary Surgeons Ltd to delete any personal date we hold for you, this can be done in person or via the telephone with a member of staff. If you wish to update/change any personal data we hold for you this can be done in person, via the telephone or in an email to jwoodvet16@outlook.com

How can you access the information we hold about you?

A full list of data we hold for you can be provided on request. This request can be made in person, over the phone or via email.

Terms and Conditions

Fees: All fees, diet and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. All accounts should be settled at the time of consultation.

Methods of Payment: Itemised bills can be provided with transactions on request. Accounts are due for settlement at the end of consultation, the discharge of your pet or upon collection of drugs/diets. You may settle your account using: Cash, Debit/Credit Card and BACs payments.

Inability to pay: If for any reason you are unable to settle your account as specified, we ask you discuss the matter as soon as possible with a member of staff. Any alternative payment arrangements must be authorised by a senior member of staff.

Settlement Terms: All accounts should be settled at the time of consultation. Should an account not be settled within 14 days, a reminder will be sent. After due notice to you, the client, overdue accounts will be subject to our debt collection procedure and further charges may be levied in respect of costs incurred in collecting the debt: such as court fees, correspondence, court attendance, phone calls etc. Any cheque returned by our bank as unpaid, any card payment not honoured, and cash tendered found to be counterfeit will result in the original account being returned to the original sum with further charges added in respect of bank charges and administrative costs.